Privacy Policy

We pride ourselves in safeguarding your information. We do not sell or share your information with third parties that are not directly involved in your care.

Our doctors, medical assistants that are directly with your care at 24hrurgentDoc.com will have access to your medical and personal information as needed to complete payments, request labs, to provide follow-up care.

Electronic transmission may be compromised at no fault of 24hrurgentDoc.com due to illegal access beyond our security precautions.

Health Data

Personal health and medical data are separated by specific provisions and exemptions.

24hrurgentDoc.com upholds all required regulations governing healthcare regulations which ensures that our medical records are secured.

To keep our consumers current, data such as product and service reviews by patients are available on 24hrurgentDoc.com

Payment Data

When payments are submitted online, your card data is processed based on the terms of financial regulations stipulated by the government which we adhere.

Patient Access to Data

Patients can access and update their personal profile and medical record by accessing their account.

Retention of Data

Patient data will be retained as required by law for healthcare providers. This is necessary to protect both patient and provider in case of legal proceedings. Patient’s account can be disables upon request.

Your safety and privacy is our great concern. Please contact us immediately (email services@24hrurgentDoc.com) for any information if you feel your personal data has been compromise.

Informed Consents

The purpose of 24hrurgentDoc.com is to provide patients with access to health advice and treatment for specific diseases and/or ailments. Therefore, it is imperative that you provide us with accurate information. We also require you to confirm your individual identity in order to secure your personal and medical records.

How to confirm your identity:

When completing our consultation form, you will be required to submit the following:

  • Full First and Last Name
  • Date of Birth
  • Gender
  • Address
  • Telephone Number
  • Email
  • Physical and Billing Address

Additionally, you will be required to verify identify by providing an unexpired ID such as:

  • Driver’s License
  • State ID
  • Passport

Once identity has been verified, patients may update their identity any time they access the patient portal on 24hrurgentDoc.com using their email and password.

Telemedicine Services

Each consultation requires patients to complete a medical questionnaire. While completing the questionnaire, some options may prevent a patient from receiving services or treatments. Some exclusions include:

  • Signs and Symptoms that demonstrates a more serious condition
  • Some autoimmune illnesses or other long-term illnesses
  • Excessive prescription requests
  • Error in questionnaire
  • Based on the provider’s discretion

When telemedicine is not the suggested option, the patient will be advised to contact their physician or seek emergency treatment.