Privacy Policy

  • We pride ourselves in safeguarding your information. We do not sell or share your information with third parties that are not directly involved in your care.
  • Our doctors, nurse practitioners, medical assistants, and service representatives that are directly connected with your care at 24hr Urgent Doc will have access to your medical and personal information as needed to complete payments, request labs, to provide follow-up care.
  • Electronic transmission may be compromised at no fault of 24hrUrgentDoc due to illegal access beyond our security precautions.

How We Collect Your Personal Information

We may obtain Personal Information: 


  • When you provide it directly (such as by registering for your Account).  We might also collect information if you post a review or contact us
  • Automatically when you visit the Sites or use the Services (such as from cookies) 
  • From your communications with us through your use of the Services such as when you engage in our telehealth services and/or interact with our in-app messaging services 
  • From third parties (such as when you make payments to us using our payment processor)
  • From our affiliates, including the Providers (e.g., professional health care provider) about your participation in the Services 


Health Data

Personal health and medical data are separated by specific provisions and exemptions.

  • 24hrUrgentDoc upholds all required regulations governing healthcare regulations which ensures that our medical records are secured.
  • To keep our consumers current, data such as product and service reviews by patients are available on 24hrUrgentDoc

Payment Data

When payments are submitted online, your card data is processed based on the terms of financial regulations stipulated by the government which we adhere through hird parties such as when you make payments to us using our payment processor

Patient Access to Data

Patients can access and update their personal profile and medical record by accessing their account.

Retention of Data

Patient data will be retained as required by law for healthcare providers. Patient's account can be disables upon request but medical records are kept. This is necessary to protect both patient and provider in case of legal proceedings.

Your safety and privacy are our great concern. Except to the extent prohibited by law, and subject to this Privacy Policy, we will retain and use your Personal Information for as long as it is needed to provide you with the Services you have requested or access to the Sites and the Services, to document our business relationship with you, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please contact us immediately (email for any information if you feel your personal data has been compromise.

Informed Consents

The purpose of 24hr Urgent Doc is to provide patients with access to health advice and treatment for specific diseases and/or ailments. Therefore, it is imperative that you provide us with accurate information. We also require you to confirm your individual identity in order to secure your personal and medical records.

How to confirm your identity:

When completing our consultation form, you will be required to submit demographic information verifiable with a valid driver’s license, state ID or passport. We will never ask for your Social Security number to complete a request.

Once identity has been verified, patients may update their identity any time they access the patient portal on 24hrUrgentDoc using their email and password.

Security Measures

24hr Urgent Doc follows industry standards to protect the Personal Information submitted by our patients during transmission and submission. These measures are in place to safeguard the security of the patient’s information and to ensure that your choice to use our services does not compromise your information. We take strong precautions to protect data from loss, misuse, unauthorized access or disclosure, alteration or destruction.

When orders are submitted with 24hrUrgentDoc, we provide secure server software with end-to-end encryption with TLS 1.2 SSL before it is sent over the internet. Information is not shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access. Your Personal Information may be stored and processed in different sites or locations where 24hrUrgentDoc or its subsidiaries is located.
You also have a significant role in protecting your information. Other than SHL personnel that provide you with our services, no one can see or edit your personal information without knowing your username and password, so do not share these with others.

You are free to visit and use our Website without providing any Personal Information. However, 24hrUrgentDoc offers services on our Website that require registration and submission of Personal Information. In order to register or otherwise take advantage of the personalized services that we offer on our Website, you will have to provide Personal Information. The Personal Information we might request from you may include your name, address, email address, phone number and, if you are making a purchase of products or services, personal medical data and your billing/debit/credit card information.
By way of example only, some situations in which we may request Personal Information include: when you register or continue as a guest to complete a consultation request to 24hrUrgentDoc,  when you participate in a survey on our Website; or to when you wish to participate in one of our interactive forums, including video chat.

As is true of most websites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information (which does not identify individual users) to analyze trends, to administer the Website, and to identify and solve hardware and software problems as they arise.

We may use cookies on our Website to determine the number of unique visitors, to personalize your online experience, to identify returning visitors, and to provide you with messages of interest to you. Your browser may be set to reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar.

We may use a third-party tracking service that uses cookies and log files to track non-personal information about visitors to our Website in the aggregate. We may also share non-personal information with third parties such as advertisers and partners. This non-personal, aggregate data is used to analyze trends, to track user movement around the Website, and to gather demographic information about how members, subscribers, and/or visitors use our website.